Published: January 5, 2015
Languages: English, Chinese (Simplified), Chinese (Traditional), French, German, Italian, Japanese, Korean, Portuguese (Brazil), Russian, Spanish, Spanish (Latin America)
Audiences: IT professionalsTechnology:
Office 365, Microsoft Intune
Credit toward certification: MTA

Skills measured
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

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Understand the cloud (20–25%)
Describe cloud principles and delivery mechanisms
Differentiate between on-premises IT service models; differentiate between subscription or pay-as-you-go versus upfront CapEx/OpEx funding model; use cloud services to expand capacity (elasticity of the cloud), scalability, redundancy, and availability; differentiate between cloud services that are configurable versus on-premises services that are customizable
Describe cloud security requirements and policies
Describe how cloud services manage privacy, how compliance goals are met, how data is secured at rest or on-the-wire, and how data and operations transparency requirements are met
Describe how a cloud service stays up to date and available
Describe the service/feature improvement process; monitor service health, service maintenance, and future roadmap publishing; identify guarantees, service level agreements (SLA), and capping of liability of the cloud service provider
Describe the different types of cloud services
Differentiate between types of cloud services and their characteristics, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS); integrate the cloud with on-premises services in hybrid scenarios

Enable Microsoft cloud services (20–25%)
Identify the requirements and dependencies for using Office 365 and Microsoft Intune
Plan networking and domains, firewall rule, client requirements, bandwidth implications, and DNS
Select a cloud service plan
Understand the different options and plans available for Office 365 and Microsoft Intune
Sign up for cloud services
Name your tenant, set up your first administrator, determine tenant location
Set up the initial configuration of cloud services
Register domains, verify domains, choose the domain purpose; identify required DNS record types

Administer Office 365 and Microsoft Intune (15–20%)
Create users and groups, and assign services and licenses
Differentiate between cloud identities (Online identity, Synchronized identities, Federated identities), create and manage users and identities, delete and restore users (soft delete), create and manage groups, assign and revoke licenses, determine user locations
Assign permissions in Office 365 and Microsoft Intune
Assign or revoke administrative roles; manage delegated admins; manage password policies, subscriptions, and licenses
Monitor service health in Office 365 and Microsoft Intune
Monitor the Service Health dashboard, subscribe to RSS feeds, monitor the maintenance schedule, monitor the message center, log service support requests, configure alerts

Use and configure Microsoft cloud services (20–25%)
Configure Exchange Online
Manage recipients (mailboxes, shared mailboxes, resources, contacts, groups), manage anti-spam and antivirus settings
Configure SharePoint Online, including OneDrive
Create SharePoint team sites, configure external sharing, set up social features using newsfeeds or Yammer, apply themes, set storage and resource limits
Configure Skype for Business Online
Manage Skype for Business user options, manage external communication settings, configure dial-in settings and meeting invitation options, configure Skype for Business Online DNS
Configure Microsoft Intune
Install Microsoft Intune client management software, create and deploy policies, automate installs, identify software requirements, set up notifications, identify mobile device management policies

Support cloud users (15–20%)
Resolve sign-in and Office application installation issues
Troubleshoot sign-in issues, forgotten passwords, connection problems, difficulty activating Office applications, and difficulty connecting mobile devices to Office 365 or Microsoft Intune; choose between 32-bit and 64-bit; identify when an Office repair is required; identify operating system requirements for Office 365 ProPlus; browser requirements and specific versions of Internet Explorer
Resolve email and calendar issues
Troubleshoot issues receiving and sending email, troubleshoot issues accessing a delegated mailbox
Resolve SharePoint and OneDrive issues
Identify storage limits, troubleshoot “Open with Explorer” not working and OneDrive not syncing, recover deleted files
Resolve Skype for Business issues
Troubleshoot Skype for Business sign-in issues, troubleshoot connection issues to Skype for Business Online, troubleshoot communicating to Skype consumer users and users in other companies using Skype for Business

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QUESTION 1
This question requires that you evaluate the underlined text to determine if it is correct.
Your company is implementing Microsoft Office 365 and Exchange Online. You plan to configure the necessary public DNS settings. You need to create an SPF record to authorize the email service and present spoofing.
Instructions: Review the underlined text. If it makes the statement correct, select “No change is needed”. If the statement is incorrect, select the answer choice that makes the statement correct.

A. No change is needed
B. a PTR record
C. an MX record
D. a CNAME record

Answer: A

Explanation: The SPF (TXT) record helps to prevent other people from using your domain to send spam or other malicious email. Sender policy framework (SPF) records work by identifying the servers that are authorized to send email from your domain.
Reference: External DNS records required for Exchange Online
https://howtonetworking.com/msapps/office365-11.htm

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QUESTION 2
You are an IT administrator for Contoso, Ltd. You have subscribed to Microsoft Office 365.
You are preparing to set up your domain. Your company already uses the custom domain name contoso.com for other cloud services.
You need to configure Office 365 to simplify the management of user identities.
What should you do before you create new user accounts?

A. Create a new custom domain name specifically for Office 365.
B. Configure Office 365 to use your custom domain
C. Verify that the automatic domain contoso.onmicrosoft.com is functioning
D. Add the .onmicrosoft suffix to your custom domain name.

Answer: A

Explanation: Custom domains
To use your own domain name with Office 365 instead of the domain name that you were given at signup, you add the domain to Office 365.
Reference: https://technet.microsoft.com/en-us/library/office-365-domains.aspx

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QUESTION 3
You work in the IT department of a startup company.
The company predicts rapid growth over the next five years and plans of greatly increase its number of employees.
How will a cloud solution such as Microsoft Office 365 help the company prepare for rapid growth?

A. by allowing the company to rely on contract employees to compensate for busy periods
B. by ensuring the company’s IT services have 100 percent up time
C. by allowing the company to add new users more securely than when using traditional IT infrastructure
D. by allowing the company to increase its IT capacity for a lower cost than traditional IT infrastructure

Answer: D

Explanation: * Some of the benefits of moving to the Microsoft cloud include the following:
/ Having predictable and known costs associated with adoption.
/ Reducing cost in not only immediate monetary value but also in efficiency and resource reallocation benefits.
/ Outsourcing the hassle of installing, managing, patching, and upgrading extremely complex software systems.
Etc.
* For organizations experiencing rapid growth, a top-notch productivity solution can be vital to the success of the business. A cloud-based service that’s difficult to manage can divert
attention away from a company’s core mission. What organizations need is a solution that’s simple to use so they can focus on what they do best-growing the business.
Reference: Pros and Cons of the Microsoft Office 365 Cloud
https://www.dummies.com/how-to/content/pros-and-cons-of-the-microsoft-office-365-cloud.html

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QUESTION 4
Which two features are available in Microsoft SharePoint to monitor services? Choose two.

A. Content organizer rules
B. Create an alert
C. Subscribe to an RSS feed
D. Sites and workspaces

Answer: B,C

Explanation: To stay updated when documents or items on your site change, set up alerts or subscribe to Really Simple Syndication (RSS) feeds.
Reference: Create an alert or subscribe to an RSS feed
https://support.office.com/en-sg/article/Create-an-alert-or-subscribe-to-an-RSS-feed-e5a79e7b-a146-46da-a9ef-d65409ba8918

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QUESTION 5
This question requires that you evaluate the underlined text to determine if it is correct.
You are an intern for an IT analyst at a small company. The company plans to implement Microsoft Office 365.
You want to ensure that your environment can support Office 365.
You need to run the “Office 365 management pack” to check deployment readiness.
Instructions: Review the underlined text. If it makes the statement correct, select “No change is needed”. If the statement is incorrect, select the answer choice than makes the statement correct.

A. No change is needed
B. Setup Assistant
C. Config 365
D. Client Updater

Answer: B

Explanation: The setup assistant provides information for deployment readiness.